"A Conscious Commerce"
A Conscious Commerce
Bella Vista is a breath of fresh air! Bella Vista goes the extra mile! Bella Vista is committed to customer service! These clichés accurately describe Bella Vista. Bruno's knowledge in financing coupled with his RV knowledge and integrity sets him apart from his competition. Bruno truly has his customer's interest at heart. I presented Bruno with my financial and fifth wheel search requirements and he went to work and found EXACTLY what I was looking for. I purchased a Keystone Alpine 3640RL and love it! Bruno is very passionate about his work and passionate about offering quality and value to his customers, that's the impression I got immediately in my dealings with Bruno. After previously dealing with another RV Dealership, this was very refreshing! Bella Vista made me feel very comfortable and at ease during the entire process, a true family business. I was very impressed with Joanne's product knowledge and patience during the inspection of my fifth wheel, as I was a first time buyer. I would highly recommend Bella Vista to anyone looking to purchase a recreational vehicle. Thank you Bruno and Joanne for being part of making my dream come true!
Julie & Tony
"The RIGHT dealership can make or break your entire RV?ing experience"
The RIGHT dealership can make or break your entire RV'ing experience. It's one thing to research and look through brochures in the quest to choose the right class and model of RV for your family. But once the decision's made and you leave the lot, your full enjoyment depends on whether or not your dealer will stand behind you and your purchase!
We'd enjoyed about 10 years of 5th wheeling but decided it was time to upgrade to the ultimate travel luxury with a Class A. We knew it was going to be a huge investment, and we had no prior experience with the sophistication of today's modern coaches. Based on a colleague's recommendation we stopped in at Bella Vista RV in Oro Medonte to start looking. Our journey began and ended there!
Over the years we've purchased many vehicles, three houses, and two RV's so we've been tainted by the "lunch-bag let-down" between what's promised in the sales pitch and the quality of after sale service. Bella Vista's website hints about their family based values and it's absolutely true! For once all our expectations were not only met, but surpassed. Our buying experience at Bella Vista as well as their follow up care was totally aligned with their philosophy.
For one thing, they are far more committed to matching customers with the right purchase than making a sale. Bruno spent HOURS listening to us, asking about how we wanted to travel, where we wanted to go, and how much time we would devote to travel vacations, now and after we retire. They've got a huge inventory of top quality RVs to choose from, and after a lot of soul searching and discussion with Bruno we became the proud owners of our new Beaver Contessa.
Next came the follow-through most dealerships fail to provide ? the knowledge and commitment of their service department. Joanne and her service crew put our coach through its PDI paces; they tested every system to be certain we would not have issues down the road. Then she spent an entire day of education with us regarding the care, maintenance, and systems of our new condo on wheels. You would think the support would end there, but NO! I said we were Class A novices ? and we had our share of new-owner challenges. The two Bruno's, Joanne, Nadia and everyone at Bella Vista have been there for us, every time we've had a problem or a question. They babysat us through our first road trip, and they even shared the secret after-hours phone numbers in case we had a problem.
So what's my message? If you're going to invest tens, if not hundreds of thousands of dollars on something as complex as today's RV it makes good sense to shop for the right dealer ? one with a full service department and knowledgeable salespeople, both backed by a philosophy based on integrity and great customer service. Bella Vista has all the right stuff to make your RV buying experience one you will never regret. You and your new RV will be adopted by the entire Bella Vista family, as we have. Finding the right dealership made all the difference for us.
Brenda & Brian
"Our Sincerest Appreciation"
Bruno and Staff;
I am writing this letter on behalf of myself and my husband about the recent purchase of a 5th Wheel trailer. We wanted to express our sincerest appreciation and gratitude to you and your very courteous staff.
We cannot believe the treatment we received from everyone at Bella Vista throughout the course of our trailer sale. The hospitality extended to us during our visits to Bella Vista was impeccable, from the gentlemen in service to yourself and the staff and of course, Buddy!! There are very few businesses today that would remain open 2 hours past close to assist a customer. You spent the time with us regardless of your hours of operation and we are still blown away by this and can't even begin to express how much it was appreciated.
It is very clear to us that customer service and satisfaction comes first and foremost at Bella Vista and please know that you will come highly recommended to our family and friends.
We look forward to the upcoming summer months when we can get out and enjoy our trailer and tell everyone where we bought it and what a great experience it was!!
Bonnie and Ernie S.
PS ~ Please say HI to Buddy for me :)
Bonnie & Ernie S
We were camping in Orillia with our fifth wheel and needed a light bulb. So off we went to Bella Vista, and we came out with a light bulb plus a Winnebago Motorhome which we are Very Happy with. Love It.
The people are very helpful and friendly. Every time we go bye we go in and have a chat with them. We would recommend them to anyone, which we have done to our friends, and they have purchased a new Fifth Wheel from Bella Vista.
The Service is great.
Claude & Marilyn K.
Claude & Marilyn
"It's Time to Say Thank You!"
It's Time to Say Thank You!
As owners of our first Motor-coach in 2007, we began practicing for our retirement. We had enjoyed a cottage for many years and during the winter months we would visit the warmer climates for a vacation. Now it was time to see North America by land.. Because this was going to be our future, a visit to the Toronto RV show was a necessity to see current trends and to inquire about the industry's future.
While visiting the show in early 2008, we had the good fortune to enter the Bella Vista RV Centre's booth. If memory serves me correctly, I remember my first conversation was with Bruno Sr. He approached us with a warm smile and casual conversation. From that moment on, and as we met the rest of the Tombari family, we realized that entering that booth was a very important decision for us, going forward. One year later we purchased a coach from Bruno Jr. and have just completed our second purchase from Bruno. This 38 foot Berkshire is the unit that will carry us across this continent as we explore many destinations.
We have to say that with our visits to the dealership, for either Sales or Service, and the negotiations that took place,we never felt pressured in any way. Everything was handled professionally and made for a very pleasant experience. The Tombari family has worked extremely hard for us as customers, even to the point of helping us sell our previous units on consignment. "That's Service!" We felt it was time to say a big THANK YOU to all of you who have served us, Bruno Sr., Nadia, Bruno Jr., Joanne, Garry and Barry. Also a special thank you to Nadia for the home made treats and please, would someone throw the ball, so Buddy has something to chase!!
Sincerely,Bob & Jan
Bob & Jan
"Bella Vista RV Centre = Top Quality RV?s with Exceptional Service!"
We just bought our first RV, a 2011 Thor Windsport & we just love it! The layout is perfect for our family of five, the storage is plenty & it drives so smoothly! The best part of the whole experience was dealing with Bruno Jr. & Joanne & in fact all the staff at Bella Vista! Bruno & Joanne really know their RV's & were so helpful (& patient!) as we narrowed down our choices. Once we found our RV, Bruno went the extra mile concerning the financing to get us on the road as soon as possible ? thank you for all your overtime work Bruno! RVing is definitely the way to travel & camp & we can't wait for all the adventures our family will have! Bella Vista RV Centre = Top Quality RV's with Exceptional Service!
Rob & Stacey ~ Tristan, Alayna & Justin
Rob & Stacey ~ Tristan, Alayna & Justin
"These folks are the real deal"
After an unsatisfactory experience at a local dealership, we finally found our dream RV on autotrader.ca. Only one problem: it was sitting at a dealership in and we are from Ontario ! We decided to call and spoke with Bruno Jr. about the RV. He offered inspection reports and more photos and was generally no-pressure and very honest about the motorhome. So we took the risk, bought it sight unseen, and booked a flight to Alberta . Bruno Sr. and his son-in-law Gary picked us up at the airport and took us to the dealership where we were given lunch and a thorough orientation to our new RV. Bruno and his team had the RV prepped and filled with fuel, propane and water. We headed out with just a short stop for groceries - Alberta Bound. What a wonderful RV - it exceeded our expectations! What wonderful people; they were so welcoming we felt sad to say goodbye! I would happily drive back to buy another RV, and will happily send any friends or family to deal with Bella Vista. Any concern we had about dealing with people we had not met personally were put to rest. These folks are the real deal: they want happy customers more than they want to make a sale, and we are happy customers. Toronto
Daniel and Rhonda - proud owners of "Bruno" the RV.
Daniel and Rhonda
"Randy Dinino recommends Bella Vista Rv Centre Inc"I would recommend Bella Vista because of their patience involved in your decision making process. They are not pushy and apply no pressure. They also have a reliable service department.
Randy Dinino,as posted on Canpages review
"Letter Written to Monaco."
I am a current owner of a 2007 Holiday Rambler Vacationer which I get serviced at Bella Vista RV Center, Oro-Medonte, Ont. Cda.
In these unpredictable and disturbing times, when it is so easy to complain I would like to take a moment of your time to convey to you on a positive note what a great asset this dealer is to your Monaco Franchise. From my personal experience the dealer principles and staff extend all curtesy, thoroughness and utmost professionalism to a customer's service issue , weather under warranty or post warranty. All my issues have been quickly addressed and resolved above and beyond expectation and I am extremely happy to have found such a dealer and shall be one of their future loyal customers.
"Email sent from Ron & Evelyn"
Ron and I thank you for your great service and knowledge about rv's. We learned a lot. Our trailer is home in the backyard and looks great. We will be travelling with it in a couple of weeks.
Please thank Bruno Sr., Nadia, Rob and Barry for their help and knowledge, too.
Evelyn & Ron
"Customer Feedback after Purchase"
We started looking for a coach over a year ago and were very discouraged by the dealers and their staff - lack of product knowledge, indifference and overall lack of customer service. Many times, we left their lots feeling dispirited.
Upon entering the showrooms at Bella Vista however, it's like walking into a different world. You are treated like a long lost friend and begin immediately to feel comfortable. Usually, there is a nice hot pot of coffee on the go. The staff are friendly and have extensive knowledge of their products. The sale is notably hastle free with no pressure and the after sales service is impeccable. A full service dealer where everything you need is offered and fully qualified technicians are on hand.
Hats off to Bruno Jr. Joanne, Nadia, Bruno Sr. and their staff. Not only have we found a dealer we can trust and depend on but we have found friends.
Don & Linda F.............